Having a five-year old means negotiations and conflict resolution with small people who don’t have that strong of a command on logic or empathy. Granted, in some business cases that’s exactly what you’re dealing with, albeit with a being who is adult sized and should have those qualities. It’s because I spend most of my time with children that I wanted to read Changing the Conversation. It is not a parenting book, per se, but when dealing with someone who is melting down you seek assistance from many different sources.
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